Social customer care solutions for improved customer service

Emplifi CX Cloud
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Customer success stories
Emplifi is helping global brands and agencies transform marketing, commerce, and care experiences, and achieve business results.
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Customer success stories
Delta Air Lines
$2 million+ saved in support and operations costs
Major League Soccer
61% increase in social media engagement with conversation-first content
Daily Burn
60-minute faster response time to incoming social media messages
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Emplifi CX Index
Get powerful insights to fuel your social media marketing and care strategies.
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Get the latest insights on social media marketing, social commerce, live commerce, and CX, straight from the experts.
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Emplifi provides brands with insights needed to empathize with customers and amplify the right experiences.
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52%

of consumers expect brands to respond to their social media questions within one hour (Emplifi/Harris Interactive).

See Emplifi Social Care in action

Build your brand with proactive social care

Get the relevant details you need in a flash

Leverage powerful tools, with no heavy IT lift

Optimize resources, productivity, and response times

Deploy Social Bot to reduce response times and costs

Protect your brand with intuitive crisis management tools

Share Social Care across multiple departments

Improve conversion rates and CSAT

Manage the customer experience at every step

"Emplifi allows us to hear the social media concerns and intervene quickly to make things right, even on nights and weekends. That has a big impact on long-term customer loyalty."

Domino's

Terri Haffey, Manager of Customer Care

Check out these insights from Emplifi

How social customer care will define the next era of social commerce

What does the future of social commerce look like? There will be a greater focus on social customer care and service. See how this will lead to long-term social commerce success.

Webinar: Exceed Customer Expectations and Accelerate Growth with Conversational AI

Check out this insightful webinar co-hosted by Emplifi and Meta, where our experts explore how to leverage conversational AI technologies and social customer care to deliver uniquely engaging, satisfying, and effective experiences throughout the customer journey.

Social commerce: How can brands turn challenges into opportunities in 2022?

Social commerce is here to stay, but many brands may face social commerce challenges on their way to success. How can they overcome these in the coming months?