of consumers expect brands to respond to their social media questions within one hour (Emplifi/Harris Interactive).
Effective customer service on social doesn’t need to be complicated
See Emplifi Social Care in action
Build your brand with proactive social care
Get the relevant details you need in a flash
Leverage powerful tools, with no heavy IT lift
Power fast and accurate responses using smart workflows
Optimize resources, productivity, and response times
Deploy Social Bot to reduce response times and costs
Protect your brand with intuitive crisis management tools
Empower teams beyond the service center to deliver amazing CX
Share Social Care across multiple departments
Improve conversion rates and CSAT
Manage the customer experience at every step
"Emplifi allows us to hear the social media concerns and intervene quickly to make things right, even on nights and weekends. That has a big impact on long-term customer loyalty."
Terri Haffey, Manager of Customer Care
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See how Emplifi Social Care can help you elevate the social customer care experience.
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