of US consumers don’t believe they are getting excellent customer service on social media. (Emplifi/Harris Interactive)
Provide effective social media customer service more easily
Be where your customers want you to be
Access all the relevant details you need in a flash
Easily adapt to customers’ changing behaviors
Power fast and accurate responses using smart workflows
Optimize resources, productivity, and response times
Manage each team with the right permissions
Empower teams beyond the service center to deliver amazing CX
Go beyond social listening and community management
Provide support during the social shopping experience
Transfer complex cases seamlessly to your service center
Check out these insights from Emplifi
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What does the future of social commerce look like? There will be a greater focus on social customer care and service. See how this will lead to long-term social commerce success.
Social commerce: How can brands turn challenges into opportunities in 2022?
Social commerce is here to stay, but many brands may face social commerce challenges on their way to success. How can they overcome these in the coming months?
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Convert your followers into customers. See how Emplifi Social Commerce Cloud can help.