Social customer care solutions for improved customer service

Emplifi CX Cloud
Emplifi gives you everything a modern enterprise needs to close the CX gap.
Learn More
Emplifi CX Cloud
Social Marketing Cloud
Social media analytics
Social listening and intelligence
Social media management
Community management
Social customer care
Content management
Scheduling and publishing
Influencer marketing
Social Commerce Cloud
Live commerce
ShopStream
Conversational commerce
Social shop synchronization
Social customer care
Analytics, reporting & insights
Service Cloud
Agent empowerment tools
AI chatbots and self-service
Knowledge management
Email automation
Voice of Customer tools
Customer insights and BI
Omnichannel service
Customer success stories
Emplifi is helping global brands and agencies transform marketing, commerce, and care experiences, and achieve business results.
Learn More
Customer success stories
Delta Air Lines
$2 million+ saved in support and operations costs
Major League Soccer
61% increase in social media engagement with conversation-first content
Daily Burn
60-minute faster response time to incoming social media messages
Resource center
Your resource center for everything marketing, customer service, and CX
Learn More
Resource center
8 live commerce trends you need to know to stay ahead of the curve
What's driving the live commerce boom, and how can your brand take advantage? Let's take a look.
Finding your voice on TikTok: 9 steps to success
Finding your brand's voice on TikTok is crucial to truly connect with your audiences. Here's how to do it.
Grow your audience with one-to-many live video shopping. Meet Emplifi ShopStream.
Live commerce is starting to excite the Retail market, and we’ve been ahead of the game to ensure brands can get the most out of it.
About us
Emplifi provides brands with insights needed to empathize with customers and amplify the right experiences.
Learn More
About us
Get started
Leadership
Media & Press
Careers
Contact us
Privacy and legal
Trust Center

62%

of US consumers don’t believe they are getting excellent customer service on social media. (Emplifi/Harris Interactive)

Be where your customers want you to be

Access all the relevant details you need in a flash

Easily adapt to customers’ changing behaviors

Optimize resources, productivity, and response times

Manage each team with the right permissions

Go beyond social listening and community management

Provide support during the social shopping experience

Transfer complex cases seamlessly to your service center

Check out these insights from Emplifi

Social commerce is gaining steam, but a key disconnect exists (Infographic)

Learn more about the current and future state of social commerce, and one key thing that brands must do to help ensure sustained success for their social commerce efforts.

How social customer care will define the next era of social commerce

What does the future of social commerce look like? There will be a greater focus on social customer care and service. See how this will lead to long-term social commerce success.

Social commerce: How can brands turn challenges into opportunities in 2022?

Social commerce is here to stay, but many brands may face social commerce challenges on their way to success. How can they overcome these in the coming months?